A new determination of Facilities Management outsourcing performance

The focus of book is to determine the relationships between clients and FM service providers by developing a yardstick for measuring and appraising the relationships in main FM outsourcing contracts in the higher education sector of Hong Kong. In this study, “outsourcing relationships” are defined as “the extent to which an FM outsourcing contract facilitates effective ownership or control of FM assets, and enhances the competitive positioning and long-term strategies of the outsourced FM portfolio whilst the client’s requirements are met”. A review of the literature suggests that the Four Outsourcing Relationship Types (FORT) model, used in the information technology industry, can be adapted for use in FM outsourcing based on quantitative assessment. The CORE model can be used to assess the four categories of outsourcing relationships by focusing on the four core FM outsourcing service contracts in Hong Kong’s higher education sector: (i) building maintenance; (ii) security; (iii) cleaning; and (iv) catering. This book helps to improve the quality of their working life.